What you will learn
Employees are often acknowledged as the most important asset in any business. With their knowledge and hands-on experience, they could probably solve most of the problems in a typical business, if they were asked and became involved. Yet, most training in problem solving focuses on middle to senior management. The BMGI ABC Problem Solving Course provides just the framework needed to engage employees through a structured approach, applying selected tools that enable everyone to contribute to solving their company’s problems.
I was equipped with a specific approach to problem solving; I feel ready to tackle the working world now!
Bontle Tladi - Sasol
Effective problem solving and performance improvement require energy, commitment and ongoing involvement. In order to effectively lead a continuous improvement effort, you need to plan, drive, facilitate and sustain it over time. BMGI’s ABC Problem Solving Course helps to remove the complexity from problem solving processes and shows you how to keep moving forward. Our various problem solving techniques include simulations and games that make for a relaxed environment.
This course encourages people to talk to one another, to face challenges head on and to work together as a team. You will focus on processes and how process problems may be identified, interpreted and solved. We will arm you with the basic problem solving tools vital to ensure efficient work processes and continued organisational growth.
Designing solutions in the most efficient and least expensive manner possible-always with a strong emphasis on people, objectivity, insight and insourcing.
Upon completion of this course, participants will be able to:
- Understand the fundamentals of problem solving.
- Understand the importance of the “voice of the customer”.
- Identify and specify what the problem is.
- Comprehend the 10 problem solving tools.
- Clearly define and scope a problem.
- Identify the correct process metric.
- Conduct a process mapping event.
- Run simulations and do waste analysis.
- Understand data and do trend analysis.
- Complete a risk analysis by identifying potential failure modes.
- Effectively brainstorm solutions.
- Control and monitor a process.
- Apply the BMGI Problem Solving Roadmap.
How you will learn
You’ll learn about the details of problem solving in a focused workshop environment—complete with interactive lectures, group exercises, dynamic simulations and individualised mentoring on real data sets and projects that students bring to class from their organisations.
BMGI expert instructors are interesting and engaging, transferring knowledge from a thorough and deep set of course content—always challenging participants to extract the most value from their experience. In addition, course content and examples are tailored to the composition of each class, teaching more transactional concepts and practices to bankers, or leading a factory-based simulation for a group of students from a steel mill. In any case, the instructor will deviate from the standard curriculum when necessary to meet the individual needs of participants.
Finally, portions of the workshop are dedicated to facilitating peer-to-peer learning as professionals share their unique perspectives, problems, projects, data and experience.
4 consecutive days
R12 250.00 (Excl VAT)